Genesis Velvet Pants

Shipping

Orders will be shipped within 20 business days unless otherwise stated. Weekends and holidays do not count towards the turn around time.

Shipping carriers used: USPS and UPS

Refunds/Returns/Exchanges & Cancellations

We do not accept returns unless Seel Return Assurance is purchased at checkout. There are some items that are not eligible for Seel and these items are final sale. Any return request must be made within 7 days from the time it is marked as delivered and must be shipped back to us within 14 days. Item must be unwashed, unworn and in original packaging. A return label will be provided to ship the item back. Once we receive the item, we will inspect it to make sure it meets our requirements. Refunds will be made to the original form of payment *MINUS A 15% LABEL & RESTOCKING FEE*. Please allow 3 business days to approve a refund once we receive the item. To initiate a return, please send your order number and reason for return to info@distressedmonster.com

Exchanges are not accepted for any reason since we can't guarantee stock of items.

Orders cannot be cancelled once payment is completed.

Damages and Issues

Please inspect your order upon receipt and contact us within 48 hours if the item is damaged, defective or if you receive the wrong item, so that we can evaluate the issue. Please use the shipping insurance through Route for any shipping claims. If you turn Route off at check out I am not liable for stolen packages. See the shipping insurance page for more information.

You can always contact us with questions at info@distressedmonster.com.